Policies – Tutee E-Learning

Last Updated: September 2025

1. Introduction

Welcome to Tutee E-Learning (“Company”, “We”, “Our”, “Us”). By using our website www.tuteeonline.co.in (“Website”), enrolling in classes, or purchasing study materials (sample papers, question banks, etc.), you agree to comply with our Terms & Conditions and acknowledge our Privacy Policy. Please read this page carefully before using our services.

2. Terms & Conditions

2.1 Services Offered

• Online 1:1 tuition classes and group tuition classes.

• Study materials such as sample papers, question banks, and resources for JEE, NEET, CUET, Olympiads, and Board Exams.

2.2 User Responsibilities

• You must provide accurate information during registration.

• You are responsible for maintaining the confidentiality of your login credentials.

• You agree to use our services only for educational purposes and not for any unlawful activity.

2.3 Payments

• All payments for classes or materials are processed securely through Razorpay/stripe.

• Fees once paid are non-transferable.

2.4 Refund Policy

• Class fees and digital products (sample papers, question banks, etc.) are non-refundable once purchased.

• If a class is cancelled by us due to unforeseen circumstances, we will reschedule the class or provide credit for future sessions.

2.5 Intellectual Property

• All content on this Website (videos, PDFs, question banks, logos, and branding) is owned by Tutee E-Learning.

• Users are not permitted to copy, share, or resell our content without prior written consent.

2.6 Limitation of Liability

• We provide our services on a “best-effort basis”.

• Tutee E-Learning is not liable for interruptions caused by internet issues, device failures, or third-party service disruptions.

2.7 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal.

3. Privacy Policy

3.1 Information We Collect

We may collect the following information when you register or use our services:

• Name, email, phone number, student’s academic details.

• Billing and payment details (processed via Razorpay/stripe – we do not store card information).

• Usage data such as IP address, browser type, and session activity for analytics and security.

3.2 How We Use Your Information

• To provide tuition classes and deliver study materials.

• To communicate with you about schedules, assignments, or promotions.

• To improve our services through analytics and feedback.

• For legal compliance and security monitoring.

3.3 Sharing of Information

• We do not sell or trade your personal data.

• Information may be shared with trusted service providers (e.g., Razorpay/stripe for payments).

• We may disclose information if required by law or to prevent fraud.

3.4 Data Security

We take reasonable measures to protect your data from unauthorized access or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

3.5 Cookies & Tracking

Our Website may use cookies, Google Analytics, or similar tools to understand user behavior and improve experience.

3.6 Your Rights

• You may request access, correction, or deletion of your personal data by contacting us.

• You can opt-out of promotional messages anytime.

5. Contact Information

If you have any questions regarding these Policies, please contact us at:

📧 Email: admin@tuteeonline.co.in

📞 Phone: +91 8339827528
🏢 Address: Tutee E-Learning, 943/654, Hijli, Kharagpur, West Bengal, 751003